Privacy Policy

Welcome to Celoras Health!

Celoras Health (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Celoras Health (“App”) provided by Celoras, a subsidiary of Bolana Inc. (“Parent Company”). Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

Personal Data Collection​

We collect various types of information to provide and improve our services to you. The types of personal data we collect include:

Account Information

• Personal Details: Name, display name, email address, phone number.

• Billing Information: Payment details, billing address.

• Account Credentials: Username and password.

• Subscription Details: Account plan information and purchase history.
  

Health Data

• Biological Data: Information related to your organ functions and health metrics as calculated by Celoras.

• Health Predictions: Insights and predictions generated by our AI based on your health data.

• Health Trends: Data tracking your health over time to monitor aging trajectories.
  

Device Information

• Technical Details: Device type, operating system version, device identifiers (e.g., IMEI, MAC address).

• Usage Data: IP address, browser type, device settings, unique device identifiers.

• Location Data: General location information based on IP address (city or country level).
  

Usage Data

• App Interaction: How you navigate and interact with the App, including features used and preferences set.

• Performance Data: Information about the performance of the App on your device, including crash reports and error logs.
  

Communications

• Support Inquiries: Information you provide when contacting our support team.

• Feedback: Responses to surveys, feedback forms, and other communications.
  

Third-Party Integrations

• Connected Services: Information from third-party services you connect to the App, such as health devices or other apps.

Personal Data Usage

​We use the collected data for various purposes, including:

Providing and Maintaining Our Services

• To create and manage your account.

• To process your subscriptions and payments.

• To deliver the features and functionalities of Celoras Health.
  

Personalizing Your Experience

• To provide personalized health insights and recommendations.

• To customize content based on your health data and preferences.
  

Improving Our Services

• To analyze usage patterns and improve the App’s performance and features.

• To conduct research and development to enhance our products.
  

Communication

• To send you updates, newsletters, and promotional materials.

• To respond to your inquiries and provide customer support.
  

Security and Safety

• To monitor and protect against unauthorized access and other security threats.

• To ensure the integrity and safety of our services.
  

Legal Compliance

• To comply with applicable laws, regulations, and legal processes.

• To enforce our Terms of Service and other policies.

Personal Data Sharing​

We may share your information in the following circumstances:

With Service Providers

• Vendors: Third-party service providers that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

• Compliance: Service providers assisting us in compliance with legal obligations.
  

With Affiliates and Subsidiaries

• Corporate Affiliates: Information shared with our corporate affiliates to provide integrated services and a consistent experience across our products.
  

With Your Consent

• We may share your information with third parties when you have given us explicit consent to do so.
  

For Legal Reasons

• To comply with legal obligations, respond to lawful requests, and protect our rights and the safety of our users.
  

Business Transfers

• In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  

Third-Party Integrations

• Information shared with third-party apps and integrations as per your permissions and their respective privacy policies.

Note: We do not sell your personal data to third parties for their own marketing purposes without your explicit consent.

Data Retention

​We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• Account Relationship: Duration of your relationship with us (e.g., active account, subscriptions).

• Legal Obligations: Compliance with legal, regulatory, or contractual obligations.

• Dispute Resolution: Preservation of information to resolve disputes, enforce agreements, and defend against legal claims.

• Business Needs: Retention for business purposes such as improving our services and conducting research.

Your Privacy Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access and Portability

• Request access to the personal data we hold about you.

• Receive a copy of your personal data in a structured, machine-readable format.
  

Correction and Deletion

• Request correction of inaccurate or incomplete personal data.

• Request deletion of your personal data, subject to certain exceptions.

Objection and Restriction

• Object to the processing of your personal data for certain purposes.

• Request restriction of processing under specific circumstances.
  

Data Portability

• Request transfer of your personal data to another service provider.

Consent Withdrawal

• Withdraw your consent for data processing where applicable, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at info@celorashealth.com with the subject line "Privacy Request." Please include sufficient information to identify your account and specify your request. We will respond within the time frame required by applicable law.

Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links and Services

Our App may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you interact with through our App.

Children’s Privacy

Celoras Health is not intended for use by individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently received personal data from a child under 13, we will delete such information from our records.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside your country of residence. These locations may have different data protection laws than your jurisdiction. By using our App, you consent to the transfer of your data to countries outside your country of residence, including the United States.

We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including using standard contractual clauses approved by relevant authorities to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us​

If you have any questions about this Privacy Policy, please contact us:

Bolana Inc.
c/o Celoras Health
Edmonton, AB, Canada​
info@celoras.com